Privacy Policy


Medronho & Canela is committed to protecting the privacy of its Customers and Users of its website and, in this context, has drawn up this Privacy Policy in order to demonstrate its commitment and respect for the rules of privacy and the protection of personal data.

This Privacy Policy applies exclusively to the collection and processing of personal data carried out by our company, and you are advised to read this document in full.

This Privacy Policy applies to all personal data collected on the website.

Data Controller

The entity responsible for processing personal data is Medronho & Canela, with its head office at Rua do Cabeço, Nº 9, Maljoga 6150-343 Proença-A-Nova, Castelo Branco and with the email address

Types of Personal Data

The data collected in the context of professional activity is that contained in the contact forms on our website.

How do we collect your personal data?

  • Through our website;
  • When you subscribe to our newsletters, giving us your consent.

Grounds and Purposes of Processing

  • Marketing and sales purposes, such as: marketing campaigns, events, promotions, information on new or current services and/or products, satisfaction surveys;
  • Pre-contractual due diligence and/or execution of service contracts;
  • Provision of contracted services and client management;
  • Compliance with a legal obligation;
  • When processing is necessary to comply with legal obligations, such as responding to judicial, regulatory and supervisory bodies, among others;
  • Legitimate interest;
  • When the processing of personal data corresponds to a legitimate interest, such as the processing of data to improve the quality of service, the detection of fraud, etc.


Shelf life

We only keep your data for as long as is necessary for the purpose for which it was collected.

Users’ rights

Users may exercise their rights to access, update, delete, restrict, oppose the use of their data for commercial purposes by the company and withdraw their consent at any time, without this compromising the lawfulness of the processing carried out under the terms of that consent, as well as the right to data portability by requesting any of the above means.

The data subject may also submit complaints about data processing to the National Data Protection Commission.

Data Transmission

The processing of user data may be carried out by a suitable service provider contracted by our company. When this happens, appropriate measures are taken to ensure that the entities that have access to the data offer the highest guarantees with regard to data protection.

Thus, any subcontractor will process the personal data of Users in the name and on behalf of our company, strictly complying with the legal rules on the protection of personal data, information security and other applicable rules.


International Data Transfers

Our company may, for the purposes described, transfer your user data outside the territory of the European Economic Area (EEA). In these cases, it will strictly comply with the applicable legal provisions, namely determining the suitability of the destination country or countries with regard to the protection of personal data and the requirements applicable to such transfers.


Automated decisions

Our company may draw up user profiles, which will allow automated decisions to be made based on personal characteristics, preferences, behavioral history and location. In these cases, the user will have the right to obtain human intervention in the decision, to express their point of view and to challenge the decision adopted.


Personal Data Protection Measures

Our company applies a number of appropriate technical and organizational measures to protect users’ personal data.


Changes to the Privacy Policy

From time to time, our company will update this Privacy Policy.

Please review this document periodically to keep up to date.



We use cookies to ensure a better user experience and also third-party cookies, such as Google and Facebook, for traffic measurement and analysis. These cookies may store some information that makes it possible to identify a visitor to the website. Visitors can, however, configure their web browser not to accept cookies if they wish. In addition, web server logs may record visitor information such as browser, operating system, device including make, model and version, referrer, date/time of access, IP address, Internet service provider and geographical area of access. This information is used for statistical purposes and to improve the experience of using the website.


What are cookies?

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies help websites store and retrieve information about your browsing habits in order to personalize browsing according to your preferences.


Types of cookies


  • Preference Cookies

These cookies allow websites to remember information that changes the behavior and appearance of the website, such as your preferred language or the region you are in. For example, by memorizing your region, a website can provide you with local weather or traffic information. These cookies can also help you change the text size, font and other customizable parts of web pages. The loss of information stored in a preference cookie may make the website experience less functional, but should not prevent it from working.

  • Security Cookies

Security cookies are used to authenticate users and prevent fraudulent use of login credentials and protect data from unauthorized persons. For example, it allows you to block many types of attack, such as attempts to steal the content of forms you fill out on web pages.


  • Process Cookies

Process cookies help the website to function and provide services that the website visitor expects, such as browsing web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.


  • Advertising Cookies

These cookies are intended to make advertising more engaging for users and more valuable for publishers and advertisers. Some common applications of cookies aim to select advertising based on what is relevant to the user, to improve reports on campaign performance and to avoid showing ads that the user has already seen.


  • Session Status Cookies

Websites often collect information about how users interact with a particular web page. This can include which pages users visit most often and whether users receive error messages from certain pages. So-called “session status cookies” help to improve companies’ services in order to enhance our users’ browsing experience. Blocking or deleting these cookies does not make the website unusable.


  • Analysis Cookies

These cookies help website and application owners to understand their visitors’ engagement with their web pages. These may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors.


How to manage cookies

In most Internet browsers these cookies can be easily removed or refused. You can change your permissions by selecting the desired settings in the browser. You will also find more details about these procedures in the help section of the respective browser.



We may update this Cookie Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.



For more information on the processing of your data or for any clarification on data protection, you can contact our company using the contact details available on the website.


Suggestions, compliments, complaints and requests for information:

If you need to talk to us, request information or make complaints, suggestions or compliments, you can do so using the form on this website.

In the legitimate interest of managing and responding to your requests, we will process certain categories of personal data – identification data and contact data.

In addition, in compliance with Decree-Law no. 156/2005, of September 15, we have made the Complaints Book available in digital format on this website, and the information it contains can be sent to the competent regulatory authority.